We want to make your shopping experience as simple as possible, so our shipping methods and policies have been designed to get your order to you as quickly and efficiently as possible.
Please make sure you enter your shipping address correctly as once it has been received, and your product is dispatched we cannot alter the address, and you will be charged the standard applicable postage rate for us to resend.
Once your items have been shipped, they become your property and responsibility. If a product arrives damaged, or is misplaced, it is your responsibility to liaise with USPS or the shipping agent responsible. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim.
SHIPPING WITHIN USA
- All orders over $100 are entitled to free shipping.
- Within USA, please allow 2-7 working days for delivery on stocked items.
- Orders are shipped using USPS or UPS.
- If you require Express Post options, please contact us for a quote via firstname.lastname@example.org
- Shipping costs to countries outside of USA vary greatly depending on you the shipment destination and the weight of the parcel. Please proceed to checkout to see the shipping cost relevant to you.
- For international orders, please allow 7-21 business days for delivery on stocked items. Certain destinations may take longer.
- Orders are shipped using USPS. For most countries we can provide tracking numbers upon request. But there are certain countries that we are able to receive tracking numbers for.
- Please note Gemgem has no control over any customs or import duties that could be levied when the package reaches your destination, for which you will be liable for.