All items purchased from GemGem can be returned within 30 days of delivery for an exchange or a full refund of the price of the item and must include the original receipt. All products must be in unused, perfect condition, with all tags and/or wraps attached in their original packaging. If an item is damaged during shipping, please notify us immediately at firstname.lastname@example.org or 877-515-7878.
If you are exchanging an item, please note that shipping charges to GemGem as well as return shipping is paid by the customer. Shipping on returned items is not refundable, unless the reason for the exchange or return is due to an error by GemGem (e.g. wrong item/color).
GemGem will only return/exchange items purchased through egemgem.com and a copy of your receipt is required.
1. USE THE "RETURN/EXCHANGE FORM"
Shipments from GemGem are packaged with a customized "Return/Exchange Form". Simply fill out the form and enclose it with your shipment.
If you don't have the original "Return/Exchange Form", please contact us. We'll be happy to e-mail, mail or fax you another.
2. SEND US YOUR RETURN
For your protection and to help ensure you get a full refund, we recommend the following:
Use the original packaging materials and box.
Ship the return with UPS, Fedex or USPS with insurance.
Send your return to:
17145 Von Karman Ave. Suite 109
Irvine, CA 92614
3. GET A REFUND OR STORE CREDIT
1-2 weeks upon receipt and inspection GemGem will issue a refund of the purchase price paid less any coupons, point discounts, shipping charges and gift wrapping fees, if applicable. For example, if you return an item that is $20 and used a 10% off coupon, $18 will be refunded. The original purchasing credit card is issued a refund within 5 business days of receipt of product(s). It typically takes 1-5 additional business days for the refund to post or appear on a credit card statement. Shipping and gift wrapping charges are not refundable unless there was an error on our part. If the order being returned took advantage of a promotion, i.e., free shipping or a coupon, the value of the promotion will be deducted from the refund. Refused shipments/orders will be assessed a 10% restocking fee, the cost of return shipping, or both at the discretion of GemGem. The assessment will be deducted from the refund amount.
You received items as a gift (billed to someone else), they can be exchanged or returned for credit.